How the T-Mobile Team of Experts is Changing Customer Service
Thanks to T-Mobile for partnering with us for this post.
No one has time for bad customer service. As a mom, my schedule is already packed. When I find myself in a situation that requires a call or email into customer service, I want it to be short, sweet, and to the point. T-Mobile is making that easy with their Team of Experts, an entirely new customer service model that fixes the broken way companies handle customer care and makes T-Mobile customers feel like rock stars.
The other week, life got away from me.
That isn’t uncommon around here. In a house with 6 kids, 2 dogs, and me juggling multiple work at home jobs, chaos is kind of our normal.
I use a meal delivery service on those really crazy weeks where I know I’m not going to be able to manage to put together healthy meals. It’s honestly a bit of a sanity saver for me some weeks . . . except for the weeks when we are going to be out of town and I forget to pause it and I’m looking at a box of food that needs refrigeration arriving, only to sit on the porch for the weekend.
When I saw the order notification pop up in my email I figured I was out of luck. I’ve used other meal delivery services and I knew that once the food was ordered, it was ordered.
I put in a quick customer service request, not really expecting it to amount to anything and went on with my day, disgusted that I had wasted money on food that would be left to rot on my porch while we were away.
A few hours later, a response from customer service showed up in my inbox.
I opened it and read the first few lines: “Yes, it is too late for you to cancel your order . . . ”
I sighed, knowing it really was my own mistake. Then I read on: “but I’d be happy to take care of that for you on my end. Your order for this week has been canceled and your payment has been refunded.”
I was so relieved, and honestly, from that moment on they had a customer for life. I use the service because it helps take something off my plate and I loved knowing that I was with a company who also had my back on those weeks when life got in the way of following through with everything on my to-do list.
T-Mobile Team of Experts
T-Mobile gets how important customer service is, especially for busy moms who already have way too much to do without adding extended conversations with customer service.
Their new Team of Experts is the first customer service model of its kind. It adds the human element back into customer service by providing a dedicated customer service team team to you, and others in your city. There’s no more being bounced around from department to department — I know we’ve ALL experienced that before.
You don’t even have to deal with talking to an automated phone menu. You’ll get the same customer care professionals every time (check out a photo of your Team of Experts in the T-Mobile App on iOS and Android).
No one has time to dedicate time to sorting out a customer care issue that could be fixed by just reaching the right person. Fortunately, The T-Mobile Team of Experts is helping to solve any issues quickly so you can get back to doing the things you really want to do.
Have you had a winning customer service experience? Share it with us on Instagram.
We love hearing great examples of customer service and love experiencing them even more! Learn more about the T-Mobile Team of Experts by going here!
This post is sponsored by T-Mobile.
